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Best Practices IT Network Management
IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. ITIL has been criticized on several fronts. ITIL is, as the OGC states, a set of best practices.
Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands. By following this best practice, organizations can have a level of confidence in their recovery plans. ITIL and ITSM consist of 10 best processes -- five for service support and five for service delivery. The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations.
Availability management delivers risk reduction measures to maintain business as usual. In the UK, the IT Infrastructure Library (ITIL), a government-developed ITSM framework, is often paired with the PRojects IN Controlled Environments (PRINCE) project methodology and Structured Systems Analysis and Design Method for systems development.
A hot start provides for immediate restoration of IT services. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. It is important to have a focal point for reporting incidents and making service requests.
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