|
Capacity Management ITIL V3
An ITIL Triangle is a diagram that describes the relationship between ITIL, the BS15000 service management standard, and your own in-house procedures. On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007. An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000.
In the PRINCE2 method, each process is specified with its key inputs and outputs and with specific goals and activities to be carried out, which gives an automatic control of any deviations from the plan. The PRINCE2 methodology works with most project management techniques. The high-level activities are Application Sizing, Workload Management, Demand Management, Modeling, Capacity Planning, Resource Management, and Performance Management. IT managers should motivate their employees to read about security and keep up-to-date with the latest security/hacking techniques.
It includes a checklist of key tasks. Inferred aspects are privacy, anonymity and verifiability.
The problem management process is intended to reduce the number and severity of incidents and problems on the business, and report it in documentation to be available for the first-line and second line of the help desk. An effective ITSCM plan cannot be developed without taking into consideration the needs of the entire business. A plan often involves the use of a location that provides power and telecommunications, where companies can use their own equipment.
|
