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Formation ITIL
ITIL’s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. Although the ITIL covers a number of areas, its main focus is on IT Service Management.
However, few organizations can afford to forgo all business activities supported by IT services and simply wait until services are restored. When protecting information it is the value of the information that has to be protected. The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers an alternative framework aimed at telecommunications service providers. By performing each of these activities, organizations can be sure that they have successfully completed the third stage of the business continuity life cycle.
A hot start provides for immediate restoration of IT services. Single Point of Contact (SPOC) and not necessarily the First Point of Contact (FPOC) is useful.
It is focused on the business as the customer of the ICT services (compare with: Service Support). The ultimate goal of the recovery plan is to maintain service continuity. The process is concerned with designing, implementing, measuring, and managing IT services to ensure that requirements for availability are consistently met.
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