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IT Service Management Architecture
ITIL GiftMany ITIL-certified consultants and trainers have set up business for themsleves to assist companies to ..... Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU’s etc) throughout a project’s life cycle. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register.
IT Service Management is about delivering information technology as a set of services to the business customer. In April 2001 the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury. ITSCM focuses on the IT services required to support the organizations critical lines of business. The OGC doesn’t claim that ITIL’s best practices describe pure processes.
The process involves assessing the impact of change upon service quality and SLAs. IT thinking about the delivery of IT to the business) as opposed to the more academic and outward facing connotation of MIS (IT thinking about the 'information' needs of the business).
Availability management delivers risk reduction measures to maintain business as usual. These publications update much of the current v2 and extend the scope of ITIL in the domain of service management. In the UK, the IT Infrastructure Library (ITIL), a government-developed ITSM framework, is often paired with the PRojects IN Controlled Environments (PRINCE) project methodology and Structured Systems Analysis and Design Method for systems development.
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