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IT Service Management Consultants
How Do I Get ITIL CertifiedITIL is built around a process-model based view of controlling and managing operations. IT infrastructure ..... In a 2004 survey designed by Noel Bruton (author of 'How to Manage the IT Helpdesk' and 'Managing the IT Services Process'), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals.
The high level activities are Risk Analysis, Contingency Plan Management, Contingency Plan Testing, and Risk Management. Change management - The impact of any change to the recovery plan has to be analyzed. Dependencies - Dependencies is concerned with the system, infrastructure, service, facility, or interface dependencies in order of importance. In the PRINCE2 method, each process is specified with its key inputs and outputs and with specific goals and activities to be carried out, which gives an automatic control of any deviations from the plan.
Whenever possible, many companies use the service desk as the communication center in the invocation of the disaster recovery plan. Producing and maintaining a Service Catalog (a list of standard IT service options and agreements made available to customers) is usually necessary.
These values are stipulated by the confidentiality, integrity and availability. The primary author of the IBM yellow books was Edward A. Van Schaik The IT Service Capability Maturity Model uses the CMM maturity measurement model.
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