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IT Top Ten Best Practices
IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL. The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs.
From the business continuity life cycle, one output is the recovery plan. Proponents believe that using the broader library provides a comprehensive set of guidance to link the technical implementation, operations guidelines and requirements with the strategic management, operations management and financial management of a modern business. ITSM is characterized by customer focus, or fusion of business and IT goals, and optimizing the cost/performance of IT services, thus ensuring IT dollars are spent on business needs.
Configuration management - Configuration management helps to define the core infrastructure.
The ultimate goal of the recovery plan is to maintain service continuity. It lists the defined operational escalation procedures.
It will try to resolve it, if there is a direct solution or will create an incident. Producing and maintaining a Service Catalog (a list of standard IT service options and agreements made available to customers) is usually necessary. One of the activities to be conducted is developing implementation plans, including the emergency response plan, the damage assessment plan, and the salvage plan.
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