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ITIL Courses
The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies. IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed.
This guarantees that all software meets the demands of the business processes. IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes. Central Service Desk: for organizations having multiple locations - reduces operational costs and improves usage of available resources. Accreditation is governed by the passing of two exams - the Foundation and the Practitioner.
It is focused on the business as the customer of the ICT services (compare with: Service Support). Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.
Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved. ITSM does not typically include project management or program management concerns. It specifies the amount of time it will take for the recovery and when the recovery should be completed.
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