|
ITIL Exams
ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization. The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies. An ITIL Triangle is a diagram that describes the relationship between ITIL, the BS15000 service management standard, and your own in-house procedures.
PRINCE2 is derived from the earlier PRINCE technique, which was initially developed in 1989 by the Central Computer and Telecommunications Agency (CCTA) as a UK Government standard for information systems (IT) project management; however, it soon became regularly applied outside the purely IT environment. The resulting benefits, especially when a disaster is prevented or quickly controlled, can sometimes outweigh the associated difficulties and costs. Change management - The impact of any change to the recovery plan has to be analyzed. Success will be determined by have effective recovery plans which recovery the critical IT services within the agreed to timeframe.
It is one of the most expensive options to implement. Design and implement procedures for the distribution and installation of changes to IT systems
ITIL Small-scale Implementation colloquially called "ITIL Lite" is an official part of the ITIL framework. The Helpdesk Institute (HDI) have produced a support centre focussed approach to Service Management loosely based on ITIL. Ensuring that the agreed IT services are delivered when and where they are supposed to be is of vital importance.
|
