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ITIL Problem Management Process Diagram
The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. Accusations that proponents of ITIL indoctrinate the methodology with 'religious zeal' at the expense of pragmatism continue to be heard. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.
It is possible to check whether an individual has passed the Foundation and Practitioner exams of PRINCE2. ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. Organizations or a management system may not be certified as "ITIL-compliant". ICT Infrastructure Management processes recommend best practice for requirements analysis, planning, design, deployment and ongoing operations management and technical support of an ICT Infrastructure.
IT Service Management GtaAn organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. ..... The business impact analysis evaluates the what-if scenarios to consider what might happen after a disaster. ITIL Service Delivery Processes include Service Level Management, Financial Management for IT Services, Availability Management, Capacity Management, IT Service Continuity Management, and Security Management.
IT Service Management is often equated with the Information Technology Infrastructure Library, (ITIL), an official publication of the Office of Government Commerce in the United Kingdom. It doesn't describe the complete range of processes needed to be world class. There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which has a semi-official relationship with ITIL and the ITSM audit standard ISO/IEC 20000.
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