|
ITIL Program
Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia. While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants.
Operations should primarily work from documented processes and procedures and should be concerned with a number of specific sub-processes, such as: Output Management, Job Scheduling, Backup and Restore, Network Monitoring/Management, System Monitoring/Management, Database Monitoring/Management Storage Monitoring/Management. IT managers should motivate their employees to read about security and keep up-to-date with the latest security/hacking techniques. Change management - The impact of any change to the recovery plan has to be analyzed. Initiation - The initiation stage is starting point for the life cycle.
ITSM focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. The service desk is the single contact point for the customers to record their problems.
ITIL ExamsITIL gives a detailed description of a number of important IT practices with comprehensive ..... The Foundation Level provides introductory training. Other examples are being unable to find facilities or resources, having someone unfamiliar with the business implement the process, not understanding ITSCM's role in disaster recovery, or thinking IT has already handled continuity planning. It is one of the most expensive options to implement.
|
