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ITIL Review
ITSMIT departments primarily have been self-contained entities that were focused strictly on running operating ..... The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. In December 2005, the OGC issued notice of an ITIL refresh, commonly known as ITIL v3, which became available in May 2007. ITIL is published in a series of books, each of which cover an IT management topic.
Maintainability: The ability of an IT Component to remain in, or be restored to an operational state. Chartering is the project charter which defines the high-level scope, team needed, and critical success factors for the project. PRINCE2 has become increasingly popular and is now the de facto standard for project management in the UK. Problem management is different from incident management.
Help Desk: manage, co-ordinate and resolve incidents as quickly as possible. ITSM does not encompass all of IT practice, and this can be a controversial matter.
Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk). Warm start - This is an option used by organizations that need to recover IT services and facilities within a 24- to 72-hour period. One way ITSC managers can make sure that ITSCM is effective is through continued communication with the other IT service management (ITSM) processes.
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