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ITIL Service Management Terms Level Requirement
ITIL’s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL.
PRINCE2 advocates product based planning which means that the first task when planning is to identify and analyse products. A problem is a condition often identified as a result of multiple Incidents that exhibit common symptoms. It is possible to check whether an individual has passed the Foundation and Practitioner exams of PRINCE2. The approach taken to ensure quality on the project is agreed together with the overall approach to controlling the project itself (project controls).
The goal of initiation is to define the ITSCM policy and charter the endeavor. Build a computer lab for security purposes only.
Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se. Security is the means to be safe against risks. It is important to have a focal point for reporting incidents and making service requests.
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