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ITIL Service Management
A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project). ITIL v3 initially includes five core texts. ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL.
Release Management is used for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure. Initially developed only for the need of IT projects, the latest version, PRINCE2, is designed for all types of management projects. The approach taken to ensure quality on the project is agreed together with the overall approach to controlling the project itself (project controls). Maintainability: The ability of an IT Component to remain in, or be restored to an operational state.
The standard technique for identifying the root cause of a problem is to use an Ishikawa diagram, also referred to as a cause-and-effect diagram, tree diagram, or fishbone diagram. Security refers to the confidentiality, integrity, and availability of that data.
There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which has a semi-official relationship with ITIL and the ITSM audit standard ISO/IEC 20000. The standard is not identical in taxonomy to ITIL and includes a number of additional requirements not detailed within ITIL and some differences. It helps to have a pre-defined process in place to help the organization recover to normal operating procedures after a disaster.
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