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ITIL Standard
ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. ITIL is built around a process-model based view of controlling and managing operations.
The positive aspect is that PRINCE2 can be tailored to the needs of a particular project. Van Schaik compiled the 1985 book A Management System for the Information Business (since updated with a 2006 re-issue by Red Swan Publishing). PRINCE (PRojects IN Controlled Environments) was first developed by CCTA, now part of OGC, in 1989 as a UK Government standard for IT project management. Developing procedures which detail exactly what each member of the disaster recovery (DR) team must do if the plan is invoked.
To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur. The latest version of ITIL emphasizes knowing how an organization will service a crisis.
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. A contract could be a support or maintenance agreement, and it should be capable of supporting targets agreed to in service level agreements (SLAs). The initiation stage outcome will be the charter, project scope, project timeline, and main ITSCM policy all documents will be referred to in subsequent stages.
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