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ITIL V3 Certification
ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world. Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for the Operational Documentation Library or Known Error Database).
By following this best practice, organizations can have a level of confidence in their recovery plans. Each ITSM process relates to ITSCM. Releases can be divided based on the release unit into: PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled.
When you follow the stages of the business continuity life cycle, a plan which fully supports the organization will be established. There are a variety of frameworks and authors contributing to the overall ITSM discipline.
The primary functions of the Service Desk are widely known. Request for Change (RFC): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor. This chain of processes is tracked using the Configuration Management Database (CMDB), which records each process, and creates output documents for traceability (Quality Management).
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