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Methode ITIL
Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). The customisable ITIL framework defines how Service Management is applied within an organisation
IT service continuity management is the process responsible for assessing the impact of the disruption on IT services. Change management - The impact of any change to the recovery plan has to be analyzed. Bruton notes that the claim to non-prescriptiveness must be at best one of scale rather than absolute intention, for the very description of a certain set of processes is in itself a form of prescription. Accreditation is governed by the passing of two exams - the Foundation and the Practitioner.
The Information Systems Examination Board (ISEB) is part of the British Computer Society. The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in 'ITIL Service Management', 'ITIL Application Management' and 'ICT Infrastructure Management' respectively.
Resilience: A measure of freedom from operational failure and a method of keeping services reliable. Companies should realise that it is important to be liaising with Availability Management, Capacity Management, Incident Management and Problem Management to ensure that the required levels and quality of service are achieved within the resources agreed with Financial Management. An example of a common cost is the investment required by the introduction of risk management.
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