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Prince2 ITIL Os
ITIL is published in a series of books, each of which cover an IT management topic. In a 2004 survey designed by Noel Bruton (author of 'How to Manage the IT Helpdesk' and 'Managing the IT Services Process'), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals.
PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. Providing information to the organization is a vital element. IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes. Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands.
The service desk is the single contact point for the customers to record their problems. An option is needed for critical services that cannot be down for any length of time.
SAM includes maintaining software license compliance; tracking the inventory and usage of software assets; and maintaining standard policies and procedures surrounding the definition, deployment, configuration, use and retirement of software assets. Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers. A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure.
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